Instead of scribbling a post for today, I spent yesterday afternoon being passed from one "agent" to another at the Chevrolet "Customer Assistance" department. (Quotation marks used advisedly!)
We have a Chevrolet Impala of last year's vintage, with which we've been very happy, except for one recent detraction. When we bought the car, up in Nebraska last year, I found the passenger seat very comfortable - much more so than our 2015 Impala which we swapped-in as part of the deal. Recently, though, I've had a bit of lower back trouble from the passenger seat and have needed a seat cushion to assist. However, I noticed that when using a seat cushion the passenger seat airbag sign began showing as "off" - i.e. deactivated.
The car's manual, I later discovered, tells that one cannot use any kind of cover or cushion on the front passenger seat because it deactivates the air bag. We made enquiries of our local dealership when having the car serviced a few weeks ago. Husband was told that there's nothing to be done about it - that "they're all like this now". So, unless my car seat feels my real, flesh and blood, backside upon it, it ain't going to save me with an airbag, should we meet with disaster!
Computerisation gone mad, I guess!
I do not believe that I'm the only one with this problem. There has to be a remedy.
So, I decided that this isn't right, found a Customer Service phone number for Chevrolet, for some expert assistance. A couple or so hours later I was no wiser, but considerably more frustrated. Apparently they have opened "a business case" to be passed on to some person higher on the scale of knowledge about these things. None of the 4 or 5 folks I was passed around amongst had any idea that this problem is actually "a thing". It surely is!
The person supposedly "higher on the knowledge scale" called me back sometime after 6 PM (central time), and assured me she will try to find a solution, but cannot promise anything. She said that she had never come across this particular complaint before. I suggested that perhaps nobody else with an iffy back has noticed what happens when using a seat cushion. I am surely not the only person with an iffy back riding in the front passenger seat of a 2017 Impala, in these United states.
TSK! We await further information...or frustration.
We have a Chevrolet Impala of last year's vintage, with which we've been very happy, except for one recent detraction. When we bought the car, up in Nebraska last year, I found the passenger seat very comfortable - much more so than our 2015 Impala which we swapped-in as part of the deal. Recently, though, I've had a bit of lower back trouble from the passenger seat and have needed a seat cushion to assist. However, I noticed that when using a seat cushion the passenger seat airbag sign began showing as "off" - i.e. deactivated.
The car's manual, I later discovered, tells that one cannot use any kind of cover or cushion on the front passenger seat because it deactivates the air bag. We made enquiries of our local dealership when having the car serviced a few weeks ago. Husband was told that there's nothing to be done about it - that "they're all like this now". So, unless my car seat feels my real, flesh and blood, backside upon it, it ain't going to save me with an airbag, should we meet with disaster!
Computerisation gone mad, I guess!

So, I decided that this isn't right, found a Customer Service phone number for Chevrolet, for some expert assistance. A couple or so hours later I was no wiser, but considerably more frustrated. Apparently they have opened "a business case" to be passed on to some person higher on the scale of knowledge about these things. None of the 4 or 5 folks I was passed around amongst had any idea that this problem is actually "a thing". It surely is!
The person supposedly "higher on the knowledge scale" called me back sometime after 6 PM (central time), and assured me she will try to find a solution, but cannot promise anything. She said that she had never come across this particular complaint before. I suggested that perhaps nobody else with an iffy back has noticed what happens when using a seat cushion. I am surely not the only person with an iffy back riding in the front passenger seat of a 2017 Impala, in these United states.
TSK! We await further information...or frustration.